Shipping and Return Policy

Remark 

This policy can only apply on online shopping via https://chamelo.store/ You may contact or follow up the consideration to return the product through Customer Service. CHAMELO reserves the right conditions of replacement / refund according to the company policy. Please identify your order numbers, address, e-mail, and contact number for fast process. 

Your order can be returned within 7 days after the date the item(s) is received.

• If you have received the wrong item(s)
• If you have received defective/ broken item(s)
• If you have received missing item(s) in the package

Exchange policy 

The products do not match with the orders i.e. wrong color or size. To be eligible for exchange items, returning item(s) and its packages must be in new condition, sealed condition (unopen), complete (free gift, manual, accessories, original box and tags and labels attached) 

If a customer needs to return goods for any reason other than defective products, damaged products, incomplete items lost in shipping, products that do not match the details on the website, received the wrong product, or size does not fit, please contact customer service, who will make the process as easy as possible for you in accordance with our company’s standards and policies. The product must be in good condition, it’s never been cleaned or worn and there is a product label, as well as a complete package and receipt. Please contact customer service to begin the process of requesting a product return. 

If the product is out of stock, the company will start the refunding process immediately. The refund payment normally takes 7-14 business days after the date that the products have arrived the warehouse and have been checked.

Customer service will verify the item and reserve the rights of replacement/refund according to the company policy. Return the item(s) 

Enclose the receipt along with the item(s) and send via Post to the address. The item(s) and its packages must be in new condition, sealed condition (unopen), complete (free gift, manual, accessories, original box and tags and labels attached). 

Please contact our customer service to arrange the exchange or return. 

CHAMELO will verify the item according to the company policy and contact back within 5 working days to confirm the status. 

If CHAMELO doesn’t find the fault on the product, we will deliver the product back to the customer. Returning by post may take 7-10 business days.

Shipping Policy

Shipping Area:

            We shipping both domestically and internationally. For Domestic shipping, we use leading courier services such as KEX, FLASH, J&T, and EMS by Thai Post, all of which offer package tracking. For international shipping, we use DHL Express for speed and security.

            For international orders, please contact our customer service if your country is not available at checkout.

Shipping Duration:

            For domestic shipping, delivery includes 3-7 business days for processing plus shipping. We’ll do our best to deliver on time, but delays may happen due to address issues, holidays, or busy periods. We appreciate your patience.

            International delivery typically takes aup to 10 days for processing plus shipping, though the exact timeframe can vary depending on several factors, including the destination, shipping period, customs procedures, or unforeseen issues caused by weather or unexpected events. You can check the estimated delivery time on the DHL website.

Shipping Cost:

            Shipping costs are calculated based on the weight of the product and the shipping destination. Shipping costs can be checked during the checkout process. Free shipping may be offered during certain promotions.

Shipping Tracking:

            Once the product has been shipped, you will receive a tracking number. You can check the shipping status on the courier company’s website.

Damaged Shipments:

            If the product is damaged during shipping, please contact our customer service immediately.

Return Policy

Acceptance of claims:

Your order can be returned within 10 days after the date the item(s) is received.

• If you have received the wrong item(s)
• If you have received defective/broken item(s)
• If you have received missing item(s) in the package

            Please attach the receipt for exchange/return

Conditions for returning items:

            Returning item(s) and its packages must be in new conditions, sealed condition (unopen), complete (Free gift, manual, accessories, original box and tags and labels attach), and no sign of wear.

Return Process:

• Contact customer service to request a return
• Repack the product in the original box with the receipt.
• Include a detail description of the product issue, if the issue comes from manufacturing.
• Send the product back to the address provided by customer service.

Return Shipping Cost:

         Customers are responsible for return shipping costs, except in cases where a return claim is approved according to our acceptance of claims.

Exchanges:

            Once we receive your original item(s), your exchange will be processed and shipped back to you. Please allow 3-7 days for domestic delivery and up to 10 days for international delivery. If the returned item(s) do not follow the conditions, we do not provide exchange or return services. we will send the product back to you and charge the shipping fees.

            To exchange a product for a different size, model, or color, please contact customer service for assistance.

Refunds:

            If the item(s) you wish to exchange is out of stock, we will process the refund within 7-14 business days after receiving and inspecting the returned product. Refunds will be issued through the same payment method used for the purchase.

Non-Returnable Items

            Discounted item(s), Custom-made item(s), and item(s) with engravings are non-returnable.